SHIPPING & RETURNS
SHIPPING & DELIVERY TIME
We ship goods worldwide by UkrPosta by default or other post services, by your request. Delivery takes 16-21 days in most countries. Shipping to Australia, New Zealand, Mexico, Central America, South America, Africa, and China may take longer, up to 4 weeks. The shipping time can be increased due to customs clearance, errors of the postal service, and force-majors (lockdown for example).
Shipping cost is not included in the product price and depends on the size, weight, and destination of the parcel. Shipping cost will be calculated and provided to you after the order checkout.
In case of the wrong delivery address, an absence of the recipient at the stated address at the time of delivery, or unclaimed parcels - the order will be sent to you again at your expense.
Before postage of goods, we send you a photo of finished items for final confirmation. In case you need any more information, don't be shy to request, and we will provide you more detailed info before postage.
We provide you tracking number when goods are sent and stay in touch during and after postage to be sure that everything is delivered and you are a happy fighter :)
Please keep in mind that customs taxes are not included in the price of goods and could be charged additionally upon receipt of the parcel. The custom taxation rules are different, depending on the country of destination.
Everything we do is handmade and takes time to make. Some items we might have in stock, like weapons or popular sizes of our best sellers armors.
We have a catalog of stock items, which will be provided to you by request.
We do all armors anatomically following your body measurements. Delivery time can be increased if you do not provide us measurements in time.
We have a production queue. Queue depends on the item type and model. You can get production time by request at any moment and will get after order checkout. Calculating delivery time we also include risks, statistics by each master, our experience, and focus factor. Calculating delivery time also takes time, as we are getting new orders permanently and the production process never stands still. Anyway, sometimes we could have delays due to human factors, unsuccessfully quality tests, or force-majors. We will do our best to keep you up to date. Feel free to check the status of your order anytime.
Delivery time includes queue time, production time, final confirmation time, and postage. We can't guarantee accurate postage time as we don't own international postage services. Yet :) But we will do our best to help you to follow your toys on the way to you, and give you all support in case of any issues.
If your order should be delivered on a certain date, please contact us before purchase to specify the date of your deadline. We might have some stuff in stock, and it could be sent during 1-2 workdays if it's battle-ready, or during a week if it needs some adjustments(for example ax needs to be hafted and wrapped with glue and wire). All items on our website are marked as in-stock, but it doesn't mean they are. Contact us to get the stock list.
RETURN & EXCHANGE POLICY
Buhurt Tech has strict quality control and provides a guarantee of the high quality of all products. We test products at each stage of development and before final delivery. High quality is one of our main values, and we strive to increase it permanently.
In the case of measurement mismatch, tempering, or welding defects, or in case anything breaks within the warranty term, please contact us and we will take care of everything. Notice that wooden shafts of buhurt weapons don't have a warranty period, because even the most strong wood can be destroyed with metal. But anyway, if your wooden shaft has been broken in first use, contact us and it could be replaced too.
In case of a refund, we return the full product cost. We don't refund postage costs, payment processing expenses, and custom taxes. In case of a refund, you need to send the products back at your own cost within 14-21 days. We will process the refund after receiving the item back.
We send small gifts with toys of your order. In the case of returning goods, keep the gifts.
Also, part of the shipping costs will be covered for you like a discount for the next orders ;)
The company assumes responsibility for the loss of goods if it was lost by postal delivery. But we can not be responsible for the goods lost as a result of the wrong address. In this case, the goods can be sent to you again only after the delivery of the original parcel, and when we receive your payment for a new delivery.